Privacy Policy

FurryRover operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a high-quality and reliable shopping experience (the “Services”). FurryRover is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, interact with our store, use the Services, make a purchase, or communicate with us. If there is ever a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified information.

Depending on how you interact with our store, we may collect or process the following categories:

  • Contact details: name, billing address, shipping address, phone number, email, and other order-related details.
  • Financial information: payment card details, transaction data, payment method, billing confirmations.
  • Account information: username, password, preferences, saved settings.
  • Transaction information: items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: information you provide through our Contact form or customer support channels.
  • Device information: device type, browser, IP address, network connection details.
  • Usage information: how you browse, navigate, and interact with our Services.

Personal Information Sources

We may collect personal information from:

  • You directly — when you place an order, create an account, or contact us.
  • Automatic data collection — through cookies and similar technologies while using our website.
  • Service providers — companies that help us operate our store.
  • Partners or third parties — only where they assist in delivering our Services.

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Tailor, and Improve the Services

To process orders, complete payments, manage your account, arrange shipping, handle returns, provide customer support, and improve your experience with FurryRover and our products, including the FurryRover™ Smart Motion Dog Ball.

Marketing and Advertising

To display promotions, new product updates, and relevant offers based on your interactions with our store.

Security and Fraud Prevention

To protect against illegal activity, fraudulent transactions, and unauthorized use of the Services.

Communication

To respond to messages, inquiries, and customer support requests submitted through our Contact page.

Legal Compliance

To comply with applicable laws, requests from authorities, and to protect our legal rights.

How We Disclose Personal Information

We may share your information under the following circumstances:

  • With Shopify and trusted service providers who help operate our business.
  • With marketing partners when necessary to deliver promotions or advertisements.
  • With your consent when you specifically allow data sharing.
  • With affiliated businesses we work with to provide or improve our Services.
  • During business events such as mergers, acquisitions, or restructuring.
  • To comply with legal obligations when disclosure is required by law.

Relationship with Shopify

Our store is hosted on Shopify. Shopify collects, stores, and processes certain personal information in order to operate and support the Services. Information submitted through our store may be transferred to Shopify or its trusted third-party partners in other regions as needed to deliver their services.

To learn more about Shopify’s privacy practices, please visit the Shopify Privacy Policy.

Third-Party Websites and Links

Our Services may include links to external websites. FurryRover is not responsible for the privacy practices, content, or policies of any third-party websites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.

Security and Retention

We take reasonable measures to safeguard your data. However, no system can guarantee complete security. Information transmitted online may be vulnerable during transit.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or request details about your personal information
  • Request deletion of your data
  • Request corrections to inaccurate information
  • Request data portability
  • Manage your communication preferences

You may exercise these rights by contacting us through the Contact page on our website.

Complaints

If you have concerns regarding how your personal information is handled, please reach out to us using the Contact option available on our store.

International Transfers

Your information may be stored or processed outside of your country of residence, depending on where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with a revised update date.

Contact

For any questions about this Privacy Policy, your privacy rights, or how your data is processed, please use the Contact form available on the FurryRover website.